Norvtech ("we", "us", or "our") operates this website. This policy explains what information we collect through the website and how we use it. For privacy questions or requests, contact info@norvtech.id.
Information we collect
When you send an enquiry, we collect your name and phone number, which are required, together with any company name, email address, service selection, or message you choose to provide.
When you browse the website, our server records visit details such as the page requested, IP address, session identifier, browser or device information, referring page, visit time, and an indicator used to identify likely automated traffic. Google Analytics is also used to measure website usage.
How we use information
We use enquiry details to respond to you, discuss the products or services you asked about, prepare quotations, and follow up on your request. We use visit information to operate and protect the website and understand how its pages are used.
How information is shared
Our website hosting and technical service providers process information as needed to operate the website. Website measurement information is sent to Google Analytics. These providers handle information under their own privacy terms and may process it in countries outside Indonesia.
After you submit an enquiry, the website opens WhatsApp with a message prepared from the details you provided. The message is shared with WhatsApp only if you choose to send it. WhatsApp then handles that information under its own privacy policy.
Storage and retention
We keep enquiry and website activity information for as long as it is needed to respond to requests, operate and protect the website, and meet applicable legal or business requirements. We delete or otherwise dispose of information when it is no longer needed, subject to those requirements.
Your choices and requests
You may contact info@norvtech.id to request access to, correction of, or deletion of personal information associated with your enquiry, or to raise another privacy concern. We may need to verify your identity before responding and may retain information where required by law or needed to establish or defend a legal claim. You can leave optional form fields blank.
You can manage cookies through your browser settings. Blocking cookies may affect some website functions. Google also provides information about its data practices and controls through its own services.
Protecting information
We take steps intended to protect information handled through the website. No method of transmission or storage is completely secure.
Changes to this policy
We may update this policy when our website or data practices change. The current version and its revision date will be published on this page.